Effective Date: October 31, 2026
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
This notice describes the privacy practices of the entities participating in the Athena Certification Center LLC Affiliated Covered Entity (ACE), including Athena Certification Center LLC Healthcare Partners PC, Rezilient OLH, PA, and Athena Certification Center LLC Healthcare Partners California, PC. For purposes of complying with HIPAA, the above-designated entities, which are under common ownership and control, have designated themselves an ACE. ACE participants may share your protected health information (PHI) with each other as needed to carry out treatment, payment, and health care operations (TPO).
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
You can ask us to correct health information about you that you think is incorrect or incomplete. We may say "no" to your request, but we'll tell you why in writing within 60 days.
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say "yes" to all reasonable requests.
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.
You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures. We'll provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
You can complain if you feel we have violated your rights by contacting us using the information below.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
We may contact you to support our fundraising efforts. You have the right to opt out of future fundraising communications at any time, and choosing not to receive them will not affect your care. To opt out, contact our Privacy Office by emailing support@startjourneymeds.com
We may use and share your information without your permission as we:
We may use your health information and share it with other healthcare professionals involved in your care.
Example: A doctor treating you for an injury may consult another physician regarding your overall health.
We may use and disclose your health information to operate our practice, improve the quality of care, and communicate with you when necessary. This can include appointment reminders via text message, email, or voicemail.
We also use artificial intelligence (AI) and machine learning tools to analyze health information in order to enhance our services, strengthen clinical workflows, and improve the performance of our AI systems.
We may use and share your health information to bill and receive payment from health plans or other entities.
Example: We provide necessary information to your health insurance plan so your services can be paid for.
Federal and state laws may require specific conditions to be met before these disclosures occur. More details are available at: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
JourneyMeds, an affiliate of Athena Certification Center, does not sell, rent, or disclose patient information to third parties for marketing or promotional purposes. We use and disclose personal information only as needed to provide our clinical, telehealth, and support services.
We may share limited information with vetted subcontractors, service providers, or technology partners who assist in delivering patient-requested services. These partners support activities such as telehealth visits, GLP-1 program enrollment, care coaching, prescription management, payment processing, and operational communications.
All partners are required to safeguard patient information and are prohibited from using it for their own marketing initiatives.
JourneyMeds does not allow patient information to be used for advertising, remarketing, affiliate promotions, or unrelated marketing activities.
JourneyMeds may offer optional marketing communications about new services, program updates, GLP-1 education, special offers, or wellness resources. These communications are sent only to patients who have explicitly opted in. Consent may be collected through our website, intake forms, or other patient-facing systems.
Patients may opt out at any time using the unsubscribe link in our emails or by contacting us directly. Opting out does not affect your ability to receive required clinical or operational communications such as telehealth updates, treatment guidance, coaching messages, or prescription notifications.
JourneyMeds does not share or sell patient information to third parties for their own marketing purposes. All marketing efforts are handled internally and respect each patient's privacy preferences.
We may update the terms of this notice at any time. Any updates will apply to all information we maintain. The revised notice will be available upon request, in our office, and on our website.
For questions or additional information, please contact:
Email: support@startjourneymeds.com
If you have any questions or concerns about this Privacy Notice, please contact us:
Email: support@startjourneymeds.com