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🔒 Athena Certification Center LLC: Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

Effective Date: October 31, 2025

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

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🏛️ Who We Are (ACE Designation)

This notice describes the privacy practices of the entities participating in the Athena Certification Center LLC Affiliated Covered Entity (ACE), including:

  • Athena Certification Center LLC Healthcare Partners PC

  • Rezilient OLH, PA

  • Athena Certification Center LLC Healthcare Partners California, PC

These designated entities, which are under common ownership and control, have formed an ACE to comply with HIPAA. ACE participants may share your Protected Health Information (PHI) with each other as needed to carry out Treatment, Payment, and Health Care Operations (TPO).

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✅ Your Rights: Taking Control of Your Health Information

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When it comes to your health information, you have certain rights. This section explains your rights and how you can exercise them.

To exercise any of the rights below, you can contact our Privacy Office via email: support@startjourneymeds.com.

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Get a Copy of Your Medical Record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.

  • We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Correct Your Medical Record

  • You can ask us to correct health information about you that you think is incorrect or incomplete.

  • We may say "no" to your request, but we will tell you why in writing within 60 days.

Request Confidential Communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

  • We will say "yes" to all reasonable requests.

Ask Us to Limit the Information We Share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.

  • EXCEPTION: If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.

Get a List of Those We’ve Shared Your Information With

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

  • We will include all disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a Copy of This Privacy Notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose Someone to Act for You

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

  • We will make sure the person has this authority and can act for you before we take any action.

File a Complaint

  • You can complain if you feel we have violated your rights by contacting us using the information below.

  • We will not retaliate against you for filing a complaint. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (contact information provided at the end of this notice).

🎯 Your Choices: When You Have the Say

For certain health information, you can tell us your choices about what we share. Tell us what you want us to do, and we will follow your instructions.

1. Situations Where You Have the Right and Choice to Tell Us Your Preference:

If you have a clear preference for how we share your information in these situations, talk to us:

  • Sharing information with your family, close friends, or others involved in your care.

  • Sharing information in a disaster relief situation.

  • Including your information in a hospital directory.

💡 Note: If you are unable to tell us your preference (e.g., unconscious), we may share your information if we believe it is in your best interest or when needed to lessen a serious and imminent threat to health or safety.

2. Situations Where We Never Share Your Information Without Your Written Permission:

We must have your explicit authorization for the following:

  • Marketing purposes.

  • Sale of your information.

  • Most sharing of psychotherapy notes.

3. Fundraising:

We may contact you for fundraising efforts. You have the right to opt out of future fundraising communications at any time. Choosing not to receive them will not affect your care.

🤝 Our Uses and Disclosures: How We Typically Use or Share Your Information

We typically use or share your health information in the following ways:

Treat You

  • We can use your health information and share it with other professionals who are treating you.

    • Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run Our Organization

  • We can use and share your health information to run our practice, improve your care, and contact you when necessary (e.g., appointment reminders).

  • We use artificial intelligence (AI) and machine learning tools to analyze health information to identify ways to improve our services, enhance our clinical workflows, and refine our AI systems for better performance.

    • Example: We use health information about you to manage your treatment and services.

Bill for Your Services

  • We can use and share your health information to bill and get payment from health plans or other entities.

    • Example: We give information about you to your health insurance plan so it will pay for your services.

⚖️ How Else We Can Use or Share Your Information (Public Good & Legal Requirements)

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good or comply with legal mandates.

Help with Public Health and Safety Issues

We can share health information about you for certain situations, such as:

  • Preventing disease.

  • Helping with product recalls.

  • Reporting adverse reactions to medications.

  • Reporting suspected abuse, neglect, or domestic violence.

  • Preventing or reducing a serious threat to anyone’s health or safety.

Do Research

  • We can use or share your information for health research.

Comply with the Law

  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to Organ and Tissue Donation Requests

  • We can share health information about you with organ procurement organizations.

Work with a Medical Examiner or Funeral Director

  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address Workers’ Compensation, Law Enforcement, and Other Government Requests

We can use or share health information about you:

  • For workers’ compensation claims.

  • For law enforcement purposes or with a law enforcement official.

  • With health oversight agencies for activities authorized by law.

  • For special government functions such as military, national security, and presidential protective services.

Respond to Lawsuits and Legal Actions

  • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

🛡️ Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.

  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

  • We must follow the duties and privacy practices described in this notice and give you a copy of it.

  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know by sending a notice in writing to our Office of Privacy if you change your mind.

🔄 Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be:

  • Available upon request.

  • Available in our office.

  • Posted on our website.

📞 Contact and Complaints

ItemContact Information

Athena Privacy Office Email$\text{support@startjourneymeds.com}$

HHS Office for Civil Rights (For Complaints)200 Independence Avenue, S.W., Washington, D.C. 20201

HHS Phone1-877-696-6775

HHS Website$\text{www.hhs.gov/ocr/privacy/hipaa/complaints/}$

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